Privacy
How we handle personal information for this site and its local newsletters.
Who we are
PostcodePress is run by Hillclear Ventures Limited, a company registered in England and Wales with company number 09449834.
What we collect
When you subscribe to a local newsletter, we collect your email address, the publication you asked to receive, and the subscription status needed to send or stop that publication.
When you subscribe or send us an advertising enquiry through a Meta Instant Form on Facebook or Instagram, Meta sends us your submitted answers and technical identifiers for the form, lead, campaign, ad set, ad, originating platform, and submission time.
When you use our contact form, we collect your email address, your message, and any name, topic, or publication you choose to provide.
When you give reader feedback, we collect your rating and any comment you choose to send. You can leave a comment anonymously or provide an email address if you would like us to be able to reply.
If you pay for advertising through a Stripe payment page, Stripe collects your contact, payment and billing details. Stripe sends us the information needed to administer and account for the purchase. We do not receive your full card details.
When you use the site, we may process standard technical information such as request times, pages visited, IP address, browser type, and device information. The site also uses Google Analytics to help us understand aggregate site usage. On subscription, contact, and written-feedback forms, Cloudflare Turnstile processes browser and network signals, such as your IP address, user-agent header, and browser characteristics, to distinguish people from automated abuse.
How we use personal information
- To send the local newsletters you requested.
- To manage subscriptions, unsubscribe requests, and mailing-list records.
- To measure which subscriber-acquisition forms and advertisements result in confirmed and retained subscriptions.
- To keep the site working, investigate errors, and protect the service from misuse.
- To understand which pages are useful, using analytics reports.
- To understand and respond to reader feedback so we can improve each publication.
- To process and administer advertising, including suitability checks, scheduling, fulfilment, receipts, refunds, accounting and disputes.
Our lawful basis
We use consent to send newsletter emails. You can withdraw that consent at any time by using an unsubscribe link or the unsubscribe page for the relevant publication.
We process advertising purchase information where it is needed to take steps at your request, perform the agreement and keep transaction records required by law.
We use legitimate interests for essential site operation, security, troubleshooting, and basic service improvement, where those interests are not overridden by your rights.
Who we share information with
If you submit a Meta Instant Form, Meta provides your submitted response and acquisition identifiers to us. We store subscriber acquisition identifiers with the subscription record in Brevo. We use Brevo to manage mailing lists and send emails, Stripe to process payments and prevent fraud, Google Analytics for website measurement, and Cloudflare Turnstile to protect forms from automated abuse. We may also use hosting, infrastructure, and professional service providers where they are needed to operate the site and the business. Stripe's handling of payment information is explained in its privacy policy, and Cloudflare explains Turnstile processing in its Turnstile privacy addendum.
We do not sell subscriber email addresses.
How long we keep information
We keep subscription records while you are subscribed. If you unsubscribe, we keep enough information to respect that request and avoid sending the same publication again unless you resubscribe.
We keep contact messages and reader feedback only for as long as they are reasonably needed to handle the enquiry, understand the feedback, and complete any necessary follow-up.
We keep advertising purchase, fulfilment, refund and accounting records for as long as they are needed to perform the agreement, handle disputes and meet legal and tax obligations.
Technical logs and analytics data are kept only for as long as they are useful for operating, securing, and improving the service.
Your rights
You can ask for access to your personal information, correction, deletion, restriction, objection, or portability where the law gives you those rights. You can also complain to the Information Commissioner's Office if you are unhappy with how we handle your information.
Contact
For privacy requests, use our contact form and choose “Privacy or data request”, or reply to a newsletter from us. Our data deletion instructions explain how to ask us to remove your information.